Contact us

Not sure whether your charger takes pro cells, which pack works out cheapest per cell, or what the code on your battery means? Write to us, and an editor replies.

Email

celldesk@eneloop.sbs. Tell us the device and the cell size, and the code printed on the cell if you have it. The reply comes back shorter that way.

What we cannot help with

We do not make or sell the products, so questions about a warranty or a faulty charger go to Panasonic. Payment, delivery and returns are handled at checkout with our retail partner, not on this site. For an order you have already placed, their order page is the quickest route.